“If you’re debating whether to build your own AI solution or buy one, my advice would be to buy – and specifically, buy Fin.”
The most trusted AI Agent in customer service
Customer stories
![[solidcore] logo](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fproduction%2F7bab208b70a60f54d3c8be5bcefec96e819f2f13-354x112.png&w=256&q=75){kind=small}
![[solidcore] case study](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2F4bgok82s%2Fproduction%2F6901c56cd8c8eece3b3b5cb22a9cda5a62ae8b0d-2891x1982.png&w=3840&q=75)
“Fin has directly reduced our volume, which has taken a lot of pressure off our team.”
Jolie Kresch
Senior Operations Lead, support
“I have tested multiple “Support“ and “Copilot“ type AI solutions, and none of them were able to provide as good and precise answers as Fin.”
Lasse Høgsholt
Senior Technical Support Engineer
“Every other company out there scales to 200+ in support. We are the exact opposite. We’re one of the smallest teams in the company, but we’re working really hard. We’re living proof that that’s possible.”
Shannon Magiera
Operations Lead
“Fin asks the right questions about sleep position and firmness preference, understands what the customer actually needs, and guides them to the right decision. It sells the way we sell.”
Anthony Navarro
Market Sales Manager
“When we were evaluating AI solutions, Fin really stood out – not just because it was the first AI Agent for customer service, but because it was so easy to get started. I literally just pasted in our FAQs and was able to instantly test Fin’s ability to handle real user questions.”
Shashwat Agrawal
Strategy & Operations Lead
“We started by asking Fin to handle simple questions. Now we’re reimagining our entire customer experience around it – support, success, every touchpoint. That’s the vision, the real transformation.”
Olivia Gu
Product Owner
“Fin has blown us away with the customer satisfaction levels. We saw a 30% increase in CSAT for self-service support shortly after launching Fin, And by giving bandwidth back to our existing team, they're now able to bump up their own personal customer satisfaction levels as well.”
Elli Neeld
Sr. Content Strategist, AI Chatbot
“We're always looking to make player experience as seamless as possible. With Fin, we're streamlining their support experience. Players can get answers instantly, reducing the need for them to reach out to the human support team.”
Ashley Schultz
Customer Support Team Lead
“With Fin we saw a 35-40% deflection rate just in our trial. The biggest win for me is that we haven’t compromised on the quality of the service we were providing. It's been delight after delight.”
Jared Ellis
Senior Director, Global Product Support
“We saw quick success with Fin – reaching around a 50% resolution rate early on, and scaling that to over 70% over time, all while keeping customer satisfaction high.”
Yair Gal
Support Lead
“Fin has allowed us to scale and support more customers without needing to hire as many people. It frees up our team by handling repetitive queries, so our agents can focus on more complex issues, it's always on, and it's instant.”
Jamie Maxwell
Operational Excellence Lead
“Complex reward or cashback claim queries used to mean hours, sometimes days, of team involvement. With Fin, we provide simple instructions, and Fin resolves these in minutes – calculating dates, verifying provider and product, and delivering immediate, clear answers to customers.”
Lee Burkhill
AI & Solutions Manager
“In a preliminary A/B test, the addition of Fin on our product pages drove a 3.4% uplift in revenue per visitor, with CSAT scores reaching 100%. It’s not just handling support – it’s turning conversations into conversions.”
Ross McGilchrist
Ecommerce Lead
“Fin more than tripled its meeting bookings quarter over quarter – from 24 to 86. That pushed our overall meeting volume up 25% to a new company record.”
Tyler Ryll
Director of Customer Success
“We use Fin for all of our conversations. It speeds everything up because it can get to the cases before we do it and also gives the clearest answers to our customers.”
Abigail Whitwham
Customer Success Manager
“Fin has been a game changer for handling spikes in volume, protecting our team from influxes of queries, and helping us hit inbox zero by the end of every shift.”
Pat Barlow
Product Ops Manager
“With Fin now retrieving critical order information from Shopify - including status updates and tracking details - even complex inquiries are resolved efficiently without involving our Customer Care team.”
Amanda Brown
Chief of Staff
“Programming Fin to become 'one of us' has helped answer complex gambling rules and queries whilst keeping client satisfaction levels at a high, all in the space of a few seconds per interaction. Go Fin!”
Simon Lang
Customer Operations Manager
“We started using Fin over email as soon as it was available and we love it! In the last 12 weeks, we've had an almost 70% resolution rate which is epic.”
Ruby Picton
Investor Care Lead
“Fin seamlessly pulls real-time order statuses and estimated delivery updates directly from Shopify, so our customers get instant answers. As a result, we’ve reduced questions that require human support – and sped up response times by 38% on chat and 67% on email”
Loren Kornegay
Senior CX Manager
“We used to spend hours repeating the same account recovery or bonus info. Fin took that off our plates instantly, letting us focus on actual customer issues that need a human.”
Danielle Clayton
Head of Customer Service
“If LeBron James gets injured, we will get thousands of inbound questions within a 10-minute span, and Fin immediately will start responding to all those questions as they come in, in real time – it deflects everything for us.”
Andre Gamboa
Director of Customer Support at Underdog
“We are collecting lead details in an organic, conversational way. Fin mimics the way the team would naturally have that conversation; it is great.”
Katie Bullen
New Business Sales Manager
“Fin helped us uncover latent demand we didn't know existed.”
Karthik Chellappa
Product Lead, AI Growth & GTM
“What genuinely surprised us about Fin is how seamlessly it brings the shopping experience into the conversation. Being able to visually browse products and add them directly to the cart - right within the chat - is something we haven’t seen in any customer service tool before.”
Sofie Werner
Lead Automation
See what customers are
sharing on socials
As the highest-performing AI agent in customer service, Fin lives up to its promise, delivering not just higher-quality answers but also adeptly handling more complex customer queries than any other AI solution we’ve encountered.
Francis H.
Enterprise (>1000 emp.)
AI-first support isn’t just a futuristic idea – it’s here now, making our service faster, MORE human, and more scalable than ever. If you don’t get on board, you’re gonna miss the train.
Danielle Constantine
Head of Experience, myHSA
“Game Changer for our Tech Service Team”
Fin AI agent is helping our team answer questions more efficiently and helping us to take care of more customers with less people.
Eric B.
Director of Customer Accounts
Fin has handled nearly 10k inquiries with a 92.3% CX score. But what I love most are the customer comments. Some noticed how much Fin is improving and are genuinely impressed. Others are hilarious, and a few even make me wonder if Fin is getting a little too smart.
Rafael Cardoso
CS Manager, CleanCloud
Thanks to Fin AI Agent and robust Help Centre, 86.7% of support requests are now being resolved through self-serve support. We’re really excited to see where the next 12 months will take us!
Christian Osmundsen
Global Head of CX, Deliverect
“Fin is a Win”
We’ve been using Intercom and Fin, and it’s been a lifesaver! Fin has been great at sorting through all the junk and flagging the real issues that only humans can handle.
Rael D.
Head of Support
Using an AI support agent at RB2B has saved us $30k since April. “Is an AI agent worth it?” You bet your ass it is.
Robb Clarke
Head of Tech Ops, RB2B
With Intercom’s Fin, it’s $1 per positive interaction — so it’s like only paying for the concert if Beyoncé shows up and hits every note. No charge for the off-key stuff. Only for the ‘Renaissance experience’
Chris Singh
Customer Success Mgr, SCSS
Fin stands out for its impressive accuracy, speed, and ability to handle complex customer queries with natural, human-like responses.
G2 Reviewer
Mid-Market (51–1000 emp.)
At Ninety, we’ve pushed Fin AI Agent resolution rate beyond 60% — returning countless hours to our incredible chat support team and saving us thousands of dollars.
Thomas Mains
Technical Writer, Ninety
Fin is more than just an AI Agent; it’s a strategic partner that empowers us to deliver exceptional customer experiences with unparalleled efficiency. Highly recommended for any business looking to elevate their customer support with intelligent AI.
Sam L.
Strategic Ops Excellence Lead
We’ve resolved one of our biggest challenges by employing Fin AI Agent to provide quick and accurate responses to all our clients, enhance client satisfaction and streamline our support process.
Onee Yekah
Product Manager, Omnicart
“Best Support tool out there”
Fin is a game-changer! We use Intercom every day, and Fin is doing the heavy work for us at the moment. He helped our support team focus on more complex support issues and lifted almost 50% of our day-to-day job.
Kostas S.
Technical Support Manager
We’ve integrated Intercom’s groundbreaking AI tool, Fin, into our team—our version, Billie, has become an invaluable member of the support crew. She’s working 24/7, deflecting and resolving our most common inbound conversations!
Will Patterson
Head of CX, Boulevard
Intercom’s Fin AI Copilot is the first highly useful AI feature I’ve used in SaaS. They nailed the LLM interactions with automated prompts, making our adoption of AI in customer success incredibly seamless.
Filip Mark
Chief of Staff, Passionfroot
At Jobber we’ve resolved over 5000 customer inquiries through Fin AI Agent helping us deliver quick, efficient solutions while letting customers get the help they need anytime.
Sarah King
Knowledge Base Mgr, Jobber
