- #1 in performance benchmarks
- Leader on G2
- Fin Million Dollar Guarantee
Get Fin and keep your team on Salesforce
Fin—the most powerful, best-performing AI Agent for customer service—is available for Salesforce, so you can resolve up to 93% of queries without any migration or changes to your setup.
Fin seamlessly integrates with your existing setup
01Fin integrates seamlessly with Salesforce—reading and updating data, following your routing and automation rules, and working within your existing setup to deliver accurate, on-brand support.
Fin uses the Salesforce data you choose to share to generate accurate responses, and writes updates—like field changes, transcripts, and summaries— back to the fields you've approved.
Fin uses your existing knowledge base articles, case fields, contact records, and Flows to deliver accurate, personalized responses, without any disruption to your current setup or processes.
Fin's integration with Salesforce means it can analyze historical Cases and Live Chats to power Fin Insights, a groundbreaking, AI-powered product that helps you monitor performance, explore Topics, and optimize Fin.
%
Average Resolution Rate
Configure Fin to work like your best agents
02Define exactly how Fin operates—from tone and routing to handoff rules—so it fits your workflows, complements your team, and resolves complex queries with accuracy and reliability.
You control when and how Fin hands off to your team. Every handoff includes the full conversation transcript, field updates, and a summary—so agents have all the context they need to respond quickly and effectively.
Fin follows your routing logic and Salesforce rules to triage, escalate, or resolve cases. Whether it's handing off live or creating a new case, it uses the fields and values you define.
Use synced Salesforce data to configure Fin by customer segment, support tier, or region—so every experience is tailored and on-brand.
Resolve queries across every Salesforce channel
03Fin works across key Salesforce channels—including email, web, and chat—so every customer gets faster, personalized support, no matter how they reach out.
Give every agent an AI assistant in their Salesforce inbox
04Copilot is a personal AI assistant embedded directly in Salesforce Service Cloud. It gives agents instant access to trusted answers, content suggestions, and relevant case insights—so they can resolve issues faster, reduce manual effort, and stay focused on high-value conversations.
Our agents are dramatically more efficient when using Copilot. In testing, agents using Copilot were able to close 31% more customer conversations daily, compared to agents not using Copilot.
Simple, outcome-based pricing.
$0.99
per outcome
Minimum commitments apply
The Fin $1M Guarantee
Love Fin or your money back
Fin is the best-performing AI Agent, consistently beating competitors in head-to-head evaluations. That’s why we offer the Fin Million Dollar Guarantee.
If you sign up for Fin and are not 100% satisfied in your first 90 days, we will give you up to $1M of your money back, no questions asked.
If you sign up for our Fin Guarantee Success Program and do not achieve at least a resolution rate of 65%, we will pay you $1M. This program is designed for high volume customers.
Eligibility criteria:
We’re excited to partner with all high volume customers (over 250k monthly conversions) in North America and Europe. Phase one of this program will admit customers on Intercom or Zendesk.
Apply nowFAQs
Does adding Fin to Salesforce require migrating away from Salesforce Service Cloud?
No migration is required. Fin integrates directly with Salesforce using your existing knowledge base articles, case fields, contact records, and Flows. Your Salesforce instance remains your system of record.
How does Fin handle Salesforce Cases?
Fin responds to cases assigned through your Salesforce automation rules or Flows, whether they arrive via email or web form. When Fin resolves a case, it writes transcripts, field updates, and summaries back to Salesforce. When it cannot resolve, it creates or reassigns the case to your human queue with full context.
Does Fin support voice calls in Salesforce?
Yes. Fin Voice connects with your telephony system to handle customer calls with natural, AI-powered voice support. Calls are logged as Cases in Salesforce, complete with summaries and metadata for reporting. A compatible telephony integration is required.
What is Copilot and how does it work inside Salesforce?
Copilot is Intercom's AI assistant embedded in Salesforce Service Cloud to support your human agents. It gives agents instant access to trusted answers, content suggestions, and relevant case context. In testing, agents using Copilot closed 31% more conversations per day compared to agents who did not.
Can Fin personalize responses using Salesforce customer data?
Yes. Fin reads the Salesforce data you choose to share, including contact records, case history, and customer segments, to generate accurate, tailored responses. It also writes approved field updates back to Salesforce automatically so your CRM stays current without manual effort.