Fin is now a Customer Agent
Your customers don’t think in departments. Neither does Fin. Fin is a single Customer Agent that qualifies leads, closes sales, resolves issues, handles ecommerce and moves between roles as the conversation demands.
[ Fin CEO Eoghan introduces Customer Agent ]
Six months ago, we shared our vision that Fin would go beyond customer service and become a single Customer Agent, capable of delivering a seamless, personal experience across the entire customer journey.
Now, that's a reality. Attio [01] is using Fin to qualify inbound leads, book meetings, and close deals - and then, when those prospects become customers and need support, Fin transitions seamlessly into providing service. Avocado [02] uses Fin to unify support and sales into a single, seamless experience across the entire ecommerce journey.
They're all using Fin as a Customer Agent - and seeing these results because Fin is built on an integrated Customer Agent Platform.
Agent Operations: the tools that give teams control over how Fin works.
Models: powering all of it, a suite of purpose-built models developed by our AI group.
See the roles Fin can play across the customer journey, and the agent it can be for your team, below. We're just getting started.
“Last week, a company came back to us. We'd spoken to them about a year ago. They had their first real interaction with Fin, got their questions answered, and converted to a paying customer at six times our average contract value. Fin handled it end to end.”
Matt DuffyHead of New Business, Attio
“The handoff between support and sales is so smooth I can’t tell the difference without checking the filters. Fin talks policy, sells products, and references our mattress break-in period all in one conversation.”
Kurt DwigginsCustomer Experience Manager, Avocado
Six months ago, we shared our vision that Fin would go beyond customer service and become a single Customer Agent, capable of delivering a seamless, personal experience across the entire customer journey.
Now, that's a reality. Attio [01] is using Fin to qualify inbound leads, book meetings, and close deals - and then, when those prospects become customers and need support, Fin transitions seamlessly into providing service. Avocado [02] uses Fin to unify support and sales into a single, seamless experience across the entire ecommerce journey.
They're all using Fin as a Customer Agent - and seeing these results because Fin is built on an integrated Customer Agent Platform.
“Last week, a company came back to us. We'd spoken to them about a year ago. They had their first real interaction with Fin, got their questions answered, and converted to a paying customer at six times our average contract value. Fin handled it end to end.”
Matt DuffyHead of New Business, Attio
“The handoff between support and sales is so smooth I can’t tell the difference without checking the filters. Fin talks policy, sells products, and references our mattress break-in period all in one conversation.”
Kurt DwigginsCustomer Experience Manager, Avocado
They're all using Fin as a Customer Agent - and seeing these results because Fin is built on an integrated Customer Agent Platform.
Agent Operations: the tools that give teams control over how Fin works.
Models: powering all of it, a suite of purpose-built models developed by our AI group.
See the roles Fin can play across the customer journey, and the agent it can be for your team, below. We're just getting started.
Fin handles roles across the customer journey
Fin delivers perfect customer service
Fin resolves even your most complex support queries accurately and reliably. Fin connects to your business tools, can take action on behalf of your customers, and works across every channel - live chat, email, phone, Slack, and more.
Fin handles inbound sales end to end
From first question to qualified opportunity, Fin handles inbound sales end to end. It engages prospects, helps them understand your product, and passes the right ones to sales.
Fin handles the entire ecommerce journey
From first browse to every purchase that follows, Fin handles the entire ecommerce journey. It answers questions as customers shop, recommends the right products, and guides them to checkout.
Another new role, coming soon
Fin is taking on more roles across the customer journey. We'll share more soon.
Fin gives you control of your customer operations
Operator - the agent for your team
Operator is an agent for your team that will transform how you run your operation. It's like adding a team of data analysts, knowledge managers, and agent builders to your support org, except it's one agent, available to everyone, instantly.
Models purpose-built for customer experience
Fin Apex 1.0
Fin Apex 1.0 is the flagship of the Fin model suite, our first model that generates the final answer Fin gives to every customer. In production, Fin Apex 1.0 outperforms frontier models with higher resolution rates, fewer hallucinations, and faster responses.