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Fin AI Agent is an advanced AI Agent that provides fast, accurate answers to customers 24/7 via live chat, email, SMS, WhatsApp, social and more. Fin is the highest-performing AI Agent for customer service, delivering higher-quality answers and resolving more complex queries than any other AI Agent.

Fin is powered by the patented Fin AI Engine™, an AI architecture specifically engineered for customer service. Every layer is optimized for precision, speed, and reliability—so Fin can resolve more conversations, more effectively than competing AI Agents.

All Intercom Customer Service Suite plans include access to Fin, and pricing is simple: $0.99 per resolution.

Fin integrates seamlessly with any platform—whether you're using Intercom or another customer support solution. Set it up in under an hour and start resolving tickets, cases, emails, and messages across every channel, right out of the box.

You can use Fin with:

• Intercom
• Zendesk
• Salesforce
• HubSpot
• Freshworks
• Dixa
• Front
• Zoho
• Sprinklr
• Gorgias

Plus, we support additional platforms and custom channels.

We have adopted a simple model to strike a balance between affordability and sustainability:

• $0.99 per Fin resolution
• 50 resolutions per month minimum.
• Unlimited teammates – No additional seat costs.

There are no additional costs, such as integration fees, setup fees, or platform charges.

You can add Copilot to any integration for $35 per month (subject to the Additional Product Terms for AI Products).

Learn more about resolution pricing here.

When purchasing the Intercom Customer Service Suite you’ll choose from three plans: Essential, Advanced, or Expert. The plan you choose determines your seat price. You’ll then be charged based on the number of teammates who require Full seats. Full seats provide complete access to all features in your plan and are charged per teammate.

Lite seats are free of charge. You can learn more about Seat types here.

All our plans include access to:

Fin AI Agent: $0.99 per resolution—pay only for resolved customer conversations.

Messaging channels: Usage-based pricing for SMS, phone, product tours, and more. Learn more here.

Free trials require no credit card to sign up. During the 14-day trial, you’ll have unlimited access to Fin resolutions, with no limits on usage. There are no seat minimums or maximums, so you can get started with as many teammates as you'd like.

To continue using Fin after your trial ends, simply add your credit card details.

Need more time? Contact our sales team—we’re happy to help extend your trial if needed.

Copilot is an AI-powered assistant in your inbox that helps customer support agents quickly find answers, troubleshoot issues, and respond to follow-up questions—saving time and allowing them to build stronger customer relationships.

You can add Copilot for $35 per user per month (subject to the Additional Product Terms for AI Products). Copilot is currently available for Zendesk and Salesforce.

Learn more about Copilot here.

Fin Voice is offered on a custom pricing plan. It's currently available to select customers working directly with our sales team. If you're interested in Fin Voice, please contact our sales team to discuss your needs and receive tailored pricing details.

For customers who sign up and pay online, we accept all major credit cards. To pay via ACH or wire, please contact our sales team.

Please note: Intercom is billed in United States Dollars (USD) only.

Intercom is billed in United States Dollars (USD) only. This includes Fin resolutions, additional usage charges, add-ons, and more. Right now, we can’t bill in any other currencies.

There is an Early Stage program for eligible startups. You can find more information and apply for this program on this page.