Built to resolve the most complex queries on every channel

Fin handles even the most complex queries through a continuous improvement loop called the Fin Flywheel. Train Fin on your Procedures, knowledge, and policies, test performance before launch, deploy across every channel, then analyze and improve with AI-powered Insights—so every query is resolved accurately and consistently.

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Train

Train Fin to resolve the most complex queries

01Train Fin on your Procedures, knowledge, and policies, so it follows your rules and resolves complex, multi-step queries accurately and reliably.

Featured Capabilities:

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Procedures

Procedures let Fin handle complex queries with multiple steps, business logic, third party systems, or cross-team approvals. Combine natural language instructions with deterministic controls to create powerful Procedures that follow your exact rules when needed.

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Data Connectors

Data Connectors enable Fin to securely retrieve data and take action in external systems like Shopify, Stripe, and Salesforce.

Knowledge Sources

Fin instantly learns from a variety of public and private knowledge sources, including Help Center articles, internal support content, PDFs, and URLs.

Guidance

Guidance ensures every response reflects your brand voice and policies. Define tone, vocabulary, and style, and set rules for specific brands, customer segments, or product lines.

Test

Test performance with AI-driven Simulations

02Run fully simulated customer conversations from start to finish to see exactly how Fin will behave before going live—so you know your Procedures work as intended.

Featured Capabilities:

New

Simulations

Run fully simulated customer conversations from start to finish to test how Fin will respond. You can see what Fin is doing, when it is reasoning, and where it passes or fails.

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Simulation library

All your Simulations live in a central library. When products or policies change and Procedures are updated, just hit Run all to check if anything has regressed or broken.

Previews

Preview changes in real time to see how Fin will respond, and refine answers until you’re ready to go live.

Audience testing

Test how Fin answers for various customer types across multiple brands by simulating different audiences or personas.

Deploy

Deploy Fin across every channel

03Deploy Fin across phone, email, chat, Slack, and more so every customer receives accurate, personalized responses, wherever they reach out.

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Featured Channels:

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Voice

Fin Voice is a radically better experience for every caller. It delivers instant, natural conversations that feel human and never lose context. Fin Voice is simple to set up, easy to preview, and works with all major telephony systems.

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Email

Fin replies instantly from your domain, in your brand voice, with clarity and accuracy—making email as fast and reliable as any other support channel.

Live chat

Whether it's on your existing live chat tool, or the industry-leading Intercom Messenger—Fin delivers the best conversational support experience to your customers.

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WhatsApp

Fin delivers conversational support across WhatsApp, SMS and Discord, to keep the customer experience consistent across all your channels.

Slack

Fin supports your customers directly in Slack communities and Connect channels. Replies are instant, stay threaded, and feel native to Slack.

API

Use Fin’s API to embed Fin into your custom app—delivering fast, accurate support wherever your customers need it, without changing your existing systems.

Social

Fin can deliver conversational support experiences consistently on your social channels too, including Facebook and Instagram.

Analyze

Analyze Fin with AI-powered Insights

04Monitor performance, spot trends, and optimize with AI-powered Suggestions—then use those Insights to retrain Fin and continuously improve your customer experience.

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Featured Capabilities:

Topics Explorer

Topics Explorer groups every customer conversation into Topics and Subtopics. Spot patterns, track trends, and catch issues before they impact customer experience.

CX Score

CX Score is a breakthrough, AI-powered metric that gives you a complete view of your support quality across every customer conversation—no surveys required.

AI Suggestions

Fin generates content updates to improve answers. Accept with one click, and Fin will immediately use that content to deliver better responses.

Optimize Dashboard

The Optimize Dashboard highlights opportunities to improve Fin’s performance with AI-powered Suggestions. Accept with one click for instant optimization.

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