The #1 AI Agent for
all your customer service

#1 in bake-offs
#1 in benchmarks
#1 for complex queries
#1 on g2

Fin is the best-performing ^[1] and most powerful AI Agent, resolving more complex queries and delivering higher resolution rates than any other AI Agent.

[1] #1 AI Agent on G2See '25 Spring Report

Decorative image depicting Fin as a satellite in space

Decorative image depicting a planet in space

Decorative image depicting a solar flare in space

AI Agent System

Complete, fully configurableAI Agent System

01Fin is the only complete, fully configurable AI Agent System in customer service—empowering support teams to customize, test, and continuously improve Fin through a no-code user experience anyone can manage.

Analyze

Monitor, analyze, and optimize Fin by spotting trends, filling content gaps, and fixing quality issues topic by topic.

Featured Capabilities

Fin performance report
Customer Experience Score
Holistic reporting
Fin custom reporting
Topics Explorer
Fin unresolved questions report
Conversation monitoring
Optimize Fin dashboard
Suggestions

Learn more

Train

Customize Fin's tone of voice, teach it your support knowledge and policies, and configure how it handles complex tasks in over 45 languages.

Featured Capabilities

Multi-source generative answers
Knowledge sources
Fin knowledge management
Fin Guidance
Tone of voice
Multilingual
Real-time translation
Content targeting
Fin Tasks
Personalized answers
Data connector templates
Fin Vision

Test

Test answers, review the sources and settings that shape them, and get tailored recommendations to optimize performance.

Featured Capabilities

Batch testing
Answer rating
Fin preview
Answer inspection
Audience testing

Deploy

From email and live chat to phone, SMS, and social—Fin can answer any question, across any channel, any time.

Featured Capabilities

Fin Voice
Fin over live chat
Fin over email
Fin over API
Fin over WhatsApp & SMS
Fin over Social
Fin over Slack
Workflows for Fin
Human handoff
Audience targeting
Usage limits and notifications

Unrivalled Performance

Fin outperforms every competitor.Every time.

Fig 2.A - Fin’s average resolution rate increases 1% every month

Fig 2.B - Fin wins every head-to-head test ON RESOLUTION RATE

Resolution rate based on independent testing conducted by Fin customers.

Fig 2.C - Fintech Customer

“Fin is in a completely different league. It’s now involved in 99% of conversations and successfully resolves up to 65% end-to-end—even the more complex ones.”

Angelo Livanos, Vice President of Global Support at Lightspeed

Seamless integration

Fin works with any helpdesk

03 Set up Fin with your existing helpdesk or as part of the Intercom Customer Service Suite—with support for additional platforms and custom channels.

Intercom Suite Fin for Zendesk Fin for Salesforce

Key features

Set up in under an hour.
Integrates into your current support channels—tickets, email, live chat, and more.
Follows your existing assignment rules, automations, and reporting.
Escalates to agents in your preferred inbox.

Intercom Suite Fin for Zendesk Fin for Salesforce

Superior Technology

Powered by the Fin AI Engine™

04 The Fin AI Engine™ is a patented AI architecture specifically engineered for complex customer service queries. Every layer is optimized for accuracy, speed, and reliability—so Fin can resolve more conversations, more effectively than competing AI Agents.

Fig 3.A - Fin AI Engine™

A diagram showcasing "[3.a.1] Refine the query" of the Fin AI Engine

A diagram showcasing "[3.a.2] Retrieve relevant content" of the Fin AI Engine

A diagram showcasing "[3.a.3] Rerank for precision" of the Fin AI Engine

A diagram showcasing "[3.a.4] Generate a response" of the Fin AI Engine

A diagram showcasing "[3.a.5] Validate accuracy" of the Fin AI Engine

A diagram showcasing "[3.a.6] Engine optimization" of the Fin AI Engine

refine the query
retrieve relevant content
rerank for precision
generate a response
validate accuracy
engine optimization

Trusted and fully certified

AI Team

Built by a world-class team of AI experts

05 The AI Group, an expert team of over 36 ML scientists and engineers, continuously optimize Fin’s performance through cutting-edge research, experimentation, and innovation—and publish their insights in the AI research blog.

AI Group Leadership